Support
Troubleshooting
Common setup and API request issues.
401 Unauthorized
Check that the Authorization header uses Bearer YOUR_MODEL_API_KEY and that
the key has not been revoked.
Model not found
Call /v1/models and copy the exact model ID. Available models may change over
time.
Insufficient balance
Open Top-up and add prepaid balance.
Tool compatibility
Claude Code, Codex CLI and OpenClaw can require different API surfaces. A basic Chat Completions request passing does not prove full tool compatibility.
Contact support
Email kaixuan1701@gmail.com. Do not include complete API keys, passwords or unnecessary sensitive data.